Refund & cancellation policy
Last updated: 19 October 2026
Cancellation
You can cancel a booking any time before the sample is collected by calling or messaging us with your booking ID.
Refunds
If you paid online and cancel before sample collection, the full amount is refunded to your original payment method. Refunds are usually credited within 5–7 working days, depending on your bank.
Once a sample has been collected and processed, the booking cannot be refunded.
Rescheduling
You can reschedule to another available slot free of charge before the sample is collected.
Failed or duplicate payments
If money was debited but the booking was not confirmed, or you were charged twice, contact us with the payment reference. Verified amounts are refunded in full.
Contact
+91 86399 19569 · info@livelinehealth.co.in